Terms of Sale & Refunds
These terms of sale apply to all offers made by browngrotta arts, all purchases and orders placed by you (excluding commissioned work that has been custom ordered by you) and all agreements concluded between us in relation to the art or products and services offered on this website.
Overall Return Rights:
Our General Return Policy. You may return items purchased at browngrotta.com or received as a gift within 14 business days of receiving them.
One important exception that applies to all consumers including EU and UK consumers: Since all commissioned artwork is custom ordered to reflect client requirements, commission artwork may not be returned.
Right to Cancel within the EU and the UK:
If you are ordering from within the EU or the UK, you have a 14-day period to cancel the sale for any reason and obtain a full refund. If the artwork has been shipped before you notify browngrotta arts of your cancellation then your refund will be processed within 14 days of browngrotta arts receiving your returned item. Again, the 14-day cancellation period does not apply to commissioned artwork that has been custom ordered by you.
The Return Process
Contact us by either calling 1-203-834-0623 or e-mailing us at firstname.lastname@example.org to obtain return instructions.
Repack the product in its original packaging materials. If the package's condition is not suitable for a safe return back to us then provide your own return packaging. EU consumers will be refunded for the cost of their return packaging.
All consumers: You will be responsible for artwork damaged in return transit.
General consumers: You will be responsible for shipping costs both ways if you return an item that is not defective or has not been received by mistake. If you return a product because it was defective or damaged or because we shipped you something that you did not order, browngrotta arts will pay the return-shipping costs.
EU and UK consumers: You will be refunded all shipping costs.
Damaged in Transit
If your package appears damaged, or, if once it is opened, you find damaged artwork, call us at 203-834-0623, so we can arrange to have it picked up and inspected. Please retain all original packing materials. You may be responsible for artwork damaged in return transit.
Note: Depending on the circumstances, we may not provide a refund if you return items to us that have been damaged, altered or worn.
You can expect a refund, if applicable, in the same form of payment originally used for purchase within 14 business days after browngrotta arts receives your return, providing it arrives safely.
We will notify you of the status of your return by e-mail or postal mail. If you have any questions, please call us 203-834-0623, Monday-Friday 9am-6pm, EST or contact us by email at email@example.com.
We attempt to describe our art and products offered as accurately as possible. However, we do not warrant that art or product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a piece of art or product offered by us and purchased by you is not as described (excluding commissioned work that has been custom ordered) then your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.
Last Posted: May 2022